Primary Care 04
Growing primary care practice clears a 40% provider enrollment backlog
Provider enrollment and billing support needed to keep pace with new hires and payer participation — new providers were seeing patients months before they could bill for them.
- Practice type
- Primary care, two locations
- Location
- Southwest US
- Provider count
- 9 providers, 5 onboarded during engagement
- Engagement length
- Ongoing, quarterly reporting
| Period | Value | Phase |
|---|---|---|
| Month 1 | 45 | Before engagement |
| Month 2 | 43 | Before engagement |
| Month 3 | 34 | After engagement |
| Month 4 | 30 | After engagement |
| Month 5 | 27 | After engagement |
The challenge
The practice was hiring faster than it could credential. Enrollment applications were filed reactively after a provider started, revalidation dates were tracked by memory, and claims for newly hired providers were held for months before anyone could bill them.
Our approach
Credentialing was coordinated around the onboarding calendar rather than the start date, so applications were filed before a provider arrived. Revalidation moved onto a maintained schedule, and billing workflows were connected to enrollment status so held claims were released the day participation was confirmed.
How the engagement unfolded
- Month 1 Backlog triage Listed every open provider–payer combination and sequenced it by revenue impact rather than by submission date.
- Month 2 Ahead of the start date Moved enrollment filing to the offer-acceptance point, so paperwork runs while a provider is still working out their notice.
- Month 3 Revalidation calendar Put every existing provider on a maintained revalidation schedule instead of tracking renewals informally.
- Ongoing Quarterly review Enrollment status and clean-claim performance reported together each quarter as the practice keeps hiring.
New providers used to sit idle on the billing side for months. Now their enrollment is done before their first clinic day.
Figures on this page are an illustrative example of a typical engagement, not measured results from a named client. Your own outcome depends on your payer mix, specialty and current workflow.
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